miniatures.com is dedicated to bringing you quality items at the best prices, and we stand behind our products 100 percent. Satisfaction guaranteed. If, for any reason, you are not completely satisfied with your order from miniatures.com, simply return it to us within 30 days. We are more than happy to exchange it or provide you with a credit or refund.

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miniatures.com
2388 Pleasantdale Rd.
Atlanta, GA 30340-3152

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Place an order over the phone anytime:
1.800.926.6464

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Place an order by FAX anytime:
1.770.242.1497

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Questions or Concerns? Just give us a call
Monday - Friday, 8:00 a.m. to 5:00 p.m. (ET)
1.800.223.7171

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At miniatures.com, your satisfaction is guaranteed. If, for any reason, you are not completely satisfied with your order, simply return it to us within 30 days of purchase. We are more than happy to exchange it or provide you with a credit or refund.

Ship prepaid to:
miniatures.com
2388 Pleasantdale Road
Atlanta, GA 30340-3152



Return Policy:

1. If a mistake was made on our part, or a product was damaged upon receipt, we will take care of the problem, no questions asked. If an item(s) is damaged upon receipt, please keep the merchandise in the packaging it came in and notify the appropriate carrier for further instructions.


2. If you changed your mind, do not want or do not need the product ordered, send the item back prepaid within 30 days of purchase, accompanied by your invoice, and a credit or refund (please indicate) will be issued.


3. To exchange one product for another, please fill out the form on the back of your invoice.


4. Returns must be accompanied by an invoice.


5. Returns must be made within 30 days of invoice date.


6. We cannot accept returns on closeout items, books, catalogs, patterns, audio or video tapes.


7. Items sold in sets must be returned in their entirety.


8. When returning damaged items, please indicate if you want a replacement or a refund.


9. If you are returning an item for a refund and originally paid by credit card, we will issue a credit on your same card account. If you originally paid by check or money order, please indicate whether you prefer a credit to your miniatures.com account or a refund check.


10. When figuring your exchange or refund total, please remember any discounts or Georgia Sales Tax that applied to the original order. Available Bonus Dollars will be modified for returned merchandise.


11. Returned items must be in unopened resaleable packages, unless defective.


12. Original Standard Shipping/Processing Charges are non-refundable.


13. Please add Standard Shipping/Processing Charges to exchange/new order, if applicable.


14. Sorry, we cannot accept C.O.D.


15. We reserve the right to charge a 15% restocking fee on dollhouse kits not returned in resaleable condition, please call us for details.

For Customer Service, call:
1.800.223.7171
Monday - Friday 8:00 a.m. to 5:00 p.m. (ET)

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Standard Delivery

Standard Shipping/Processing Charges for regular orders (shipping to any of the 50 United States) are as follows:

Net* Order $50.00 and under $6.95
Net* Order $ 50.01 - $100.00 $8.95
Net* Order $100.01 - $125.00 $10.95
Net* Order $125.01 - $150.00 $12.95
Net* Order $150.01 - $175.00 $14.95
Net* Order $175.01 - $224.99 $16.95
Net* Order $225.00 and over FREE


Two-Day Air (contiguous United States only)
Net* Order $225.00 and under $30.95
Net* Order over $225.00 $25.00

*Net refers to Merchandise Total after any coupons, discounts, special offers or Bonus Dollars are deducted and before any Sales Tax and/or Shipping/Processing charges (if applicable) are added.

For air delivery of a dollhouse or room box (including delivery to an address outside the 48 contiguous United States) please call 1.800.223.7171, Monday - Friday from 8:00 a.m. to 5 p.m. (ET).

Orders being shipped to AK, HI, Am. Samoa, Guam, P.R., and the U.S.V.I: Follow our Standard Shipping/Processing Charges. Additional charges will apply to each dollhouse and room box-please contact customer service at 1.800.223.7171, Monday - Friday from 8:00 a.m. to 5 p.m. (ET).

Two-Day air deliveries

Two-Day Air delivery is available within the 48 contiguous United States. For orders under $225.00, shipping is $30.95. For orders $225.00 and over, shipping is $25.00. Two-day delivery by 4:30 p.m. is guaranteed from the day your order leaves our warehouse (excluding weekends and holidays). These orders are given our highest priority. Two-Day Air deliveries cannot be addressed to post office boxes. A street address, postal code, daytime phone number of addressee and signature are required for Two-Day Air delivery. If you have special delivery requirements, please call Customer Service at 1.800.223.7171, Monday - Friday from 8:00 a.m. to 5:00 p.m. (ET) or send us an . All back orders are shipped by ground delivery. Additional Two-Day Air charges will apply to each dollhouse and room box, due to their greater size/weight. Please call 1.800.223.7171, Monday - Friday from 8:00 a.m. to 5:00 p.m. (ET) or us to request a Shipping/Processing cost estimate for Two-Day Air delivery. Note that it is impossible to obtain a 100% accurate estimate of shipping costs until such time as the order has been processed and packaged for delivery. Any Shipping/Processing cost “estimate” provided to a customer by HBS/miniatures.com should be taken as an ESTIMATE, and not an exact QUOTE. Final delivery charges may vary. If you choose to complete your order without obtaining a Shipping/Processing estimate, you do so with the understanding that your credit card will be charged the exact Shipping/Processing amount (including $30.95 for orders under $225.00 or $25.00 for orders $225.00 and over).

Canadian shipments

Orders being shipped to Canada will go ground service unless otherwise requested by you (please call 1.770.448.6596, Monday - Friday from 8:00 a.m. to 5:00 p.m. (ET) or us for air delivery options). For orders under $225.00, please add $10.00 to the Standard Shipping/Processing charge. For orders $225.00 and over, please add $15.00. We must have a street address, postal code and daytime phone number of addressee. A signature may be required for delivery. We cannot be held responsible for local import duties, brokerage fees or taxes. Returns must be pre-authorized. Contact us for return authorization number. Due to the added size/weight of Dollhouses and Room Boxes, additional Shipping/Processing charges will be applied to orders including these items and, therefore, are calculated on a per order basis. Please call 1.770.448.6596, Monday - Friday from 8:00 a.m. to 5:00 p.m. (ET) or us to request a Shipping/Processing cost estimate for delivery of the order. Note that it is impossible to obtain a 100% accurate estimate of shipping costs until such time as the order has been processed and packaged for delivery. Any Shipping/Processing cost “estimate” provided to a customer by HBS/miniatures.com should be taken as an ESTIMATE, and not an exact QUOTE. Final delivery charges may vary. If you choose to complete your order without obtaining a Shipping/Processing estimate, you do so with the understanding that your credit card will be charged the exact Shipping/Processing amount (including our Standard Shipping/Processing Charge for orders under $225.00 and the additional $10.00 or $15.00 charge).

International Shipments

Orders being shipped to any destination outside the 48 contiguous United States (except AK, HI, Am. Samoa, Guam, P.R., the U.S.V.I. and Canada) will be charged the exact cost of shipping plus a $10.00 handling fee. This charge is based on the size and number of packed boxes that make up each order and, therefore, is determined on a per order basis. Please call 1.770.448.6596, Monday - Friday from 8:00 a.m. to 5:00 p.m. (ET) or email us to request a Shipping/Processing cost estimate for delivery of these orders. Note that it is impossible to obtain a 100% accurate estimate of shipping costs until such time as the order has been processed and packaged for delivery. Any Shipping/Processing cost “estimate” provided to a customer by HBS/miniatures.com should be taken as an ESTIMATE, and not an exact QUOTE. Final delivery charges may vary. If you choose to complete your order without obtaining a Shipping/Processing estimate, you do so with the understanding that your credit card will be charged the exact Shipping/Processing amount (including the $10.00 handling fee). We cannot be held responsible for local import duties, brokerage fees or taxes. Returns must be pre-authorized. Contact us for return authorization number. Back orders will not be processed; please order again at a later date. We will ship your order via air delivery. We must have a street address, postal code and daytime phone number of addressee in order to ship via air. A signature may be required for delivery.

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We proudly accept Visa, MasterCard, American Express and Discover.

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We strive to maintain adequate inventory levels on all items; however, often due to unexpected demand for a particular item, we may be temporarily out of stock. In this case, we "back order" the item for you and give you first priority when the product arrives. Credit card orders are not charged for back ordered items until they are actually shipped. If you ordered by check or money order, the dollar amount representing the cost of the back ordered item(s) is held in your account until the item(s) is shipped. This dollar amount appears as a negative(-) figure in the "Chg Amt/Bal Due" column of your invoice until the back order is shipped. No additional freight is charged for these items when they are shipped.

We make every attempt to avoid errors in pricing, promotions and product information. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. On occasion, a manufacturer may send us a product that is slightly different from the picture in our catalog or on our site, and we may ship it to you. All measurements listed in our catalog and on our site are approximate and may vary slightly.

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