Customer Service


Customer Service: Telephone: 1.800.223.7171 Monday - Friday from 8:00 a.m. to 5 p.m. (ET) Telephone Orders
Place an order over the phone anytime:
1.800.926.6464

Fax orders
Place an order by FAX anytime:
1.770.242.1497

You may use the order form from your HBS catalog or print an order form here.

Address
miniatures.com
2388 Pleasantdale Rd.
Atlanta, GA 30340-3152


Accepted payments
 We proudly accept Visa, MasterCard, American Express, Discover and PayPal.
MasterCard, VISA, AmEx, Discover, PayPal


Frequently
Asked
Questions Customer Service
 Questions or Concerns? Just give us a call
Monday - Friday, 8:00 a.m. to 5:00 p.m. (ET)
1.800.223.7171
Email: hbs@miniatures.com


Guarantee
 miniatures.com is dedicated to bringing you quality items at the best prices, and we stand behind our products 100 percent. Satisfaction guaranteed. If, for any reason, you are not completely satisfied with your order from miniatures.com, simply return it to us within 30 days. We are more than happy to exchange it or provide you with a credit or refund.


Shipping Info Return Policy Discount Policy

Back orders
 We strive to maintain adequate inventory levels on all items; however, often due to unexpected demand for a particular item, we may be temporarily out of stock. In this case, we "back order" the item for you and give you first priority when the product arrives. Credit card orders are not charged for back ordered items until they are actually shipped. If you ordered by check or money order, the dollar amount representing the cost of the back ordered item(s) is held in your account until the item(s) is shipped. This dollar amount appears as a negative(-) figure in the "Chg Amt/Bal Due" column of your invoice until the back order is shipped. If you ordered by PayPal, the entire order is charged at the time of order placement. No additional freight is charged for these items when they are shipped.

Oops!
 We make every attempt to avoid errors in pricing, promotions and product information. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. On occasion, a manufacturer may send us a product that is slightly different from the picture in our catalog or on our site, and we may ship it to you. All measurements listed in our catalog and on our site are approximate and may vary slightly.

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