We are open! We've taken all precautions to keep our staff safe and well. We're shipping daily and careful to maintain a clean workplace. Stay safe!

Customer Service

Telephone Orders
Place an order over the phone Monday - Friday, 9:00 a.m. to 5:00 p.m. excluding major holidays:
1.800.926.6464

Fax orders
Place an order by FAX anytime:
1.770.242.1497

Address
miniatures.com
2388 Pleasantdale Rd.
Atlanta, GA 30340-3152

Accepted payments
We proudly accept Visa, MasterCard, American Express, Discover and PayPal.
MasterCard, VISA, AmEx, Discover, PayPal

Frequently
Asked
Questions Customer Service
Questions or Concerns? Just give us a call
Monday - Friday, 9:00 a.m. to 5:00 p.m. (ET) excluding major holidays
1.800.223.7171
Email: hbs@miniatures.com

Guarantee
miniatures.com is dedicated to bringing you quality items at the best prices, and we stand behind our products 100 percent. Satisfaction guaranteed. If, for any reason, you are not completely satisfied with your order from miniatures.com, simply return it to us within 30 days. We are more than happy to exchange it or provide you with a credit or refund.

Shipping Info Return Policy Discount Policy

Back orders
We strive to maintain adequate inventory levels on all items; however, often due to unexpected demand for a particular item, we may be temporarily out of stock. In this case, we "back order" the item for you and give you first priority when the product arrives. Credit card orders are not charged for back ordered items until they are actually shipped. If you ordered by check or money order, the dollar amount representing the cost of the back ordered item(s) is held in your account until the item(s) is shipped. This dollar amount appears as a negative(-) figure in the "Chg Amt/Bal Due" column of your invoice until the back order is shipped. PayPal payments cannot accommodate separating back ordered items from the rest of the order and therefore the entire order is charged when the order is placed. Back orders are shipped at no additional charge to you.

Oops!
We make every attempt to avoid errors in pricing, promotions and product information. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. On occasion, a manufacturer may send us a product that is slightly different from the picture in our catalog or on our site, and we may ship it to you. All measurements listed in our catalog and on our site are approximate and may vary slightly.

Privacy Policy & Terms Of Service

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