Shipping Info


Customer Service: Telephone: 1.800.223.7171 
	Monday - Friday from 8:00 a.m. to 5 p.m. (ET) Standard Delivery
Standard shipping charges for regular orders (shipping to any of the 50 United States) are as follows:

Net* Order $100.00 and under - $6.95
Net* Order $100.01 - $199.99 - $9.95
Net* Order $200.00 and over FREE

Two Business Day Air
(contiguous United States only;
excludes oversize items
)
All orders $29.95

* Net refers to the merchandise total after any coupons, discounts, special offers or bonus dollars are deducted and before any sales tax and/or shipping charges (if applicable) are added.

For air delivery of a dollhouse or room box (including delivery to an address outside the 48 contiguous United States) please contact Customer Service

Orders being shipped to Alaska, Hawaii, American Samoa, Guam, Puerto Rico, and the US Virgin Islands: Follow our standard shipping charges. Additional charges will apply to each dollhouse and room box-please contact Customer Service.

Two Business Day Air Deliveries
We offer Two Business Day Air delivery within the 48 states for $29.95. If you place your order after 1:30 p.m. (ET) Monday - Friday, it is too late to be shipped today and will be shipped on the next business day. Delivery by 8:00 p.m. is guaranteed from the day your order leaves our warehouse. Delivery services will not deliver on weekends or holidays without prior arrangements and additional fees. Orders shipped on Thursday will arrive on Monday; orders shipped on Friday will arrive on Tuesday. If you have special delivery requirements, please send us an email or call Customer Service at 1.800.223.7171, Monday - Friday from 9:00 a.m. to 5:00 p.m. (ET).Two Business Day Air deliveries can only be sent to a street address. The recipient’s phone number is required. Any back orders will be shipped by standard ground service. Additional charges will apply to Two Business Day Air containing a dollhouse or room box.

Canadian Shipments
Orders being shipped to Canada will go USPS/Canada Post ground service unless otherwise requested by you (please call Customer Service or email us for air delivery options). We must have a street address, postal code and daytime phone number of addressee. A signature may be required for delivery. We cannot be held responsible for local import duties, brokerage fees or taxes. For orders under $100.00, we add $10.00 to the standard domestic $6.95 shipping charge. For orders between $100.01 and $199.99 we add $10.00 to the standard domestic $9.95 shipping charge. And, for orders $200.00 and over the flat shipping fee is $15.00. Due to the added size/weight of Dollhouses and Room Boxes, additional Shipping/Processing charges will be applied to orders including these items and, therefore, are calculated on a per order basis. Please call Customer Service or email us to request a shipping cost estimate for delivery of the order. Note: It is impossible to obtain a 100% accurate estimate of shipping costs until such time as the order has been processed and packaged for delivery. Any shipping cost "estimate" provided to a customer by HBS/miniatures.com should be taken as an ESTIMATE, and not an exact QUOTE. Final delivery charges may vary.

International Shipments
Orders being shipped to any destination outside the 48 contiguous United States (except Alaska, Hawaii, American Samoa, Guam, Puerto Rico the US Virgin Islands and Canada) will be charged the exact cost of shipping. This charge is based on the size and weight of packed boxes that make up each order and, therefore, is determined on a per order basis. Please email us to request a shipping cost estimate for delivery of these orders. Note: It is impossible to obtain a 100% accurate estimate of shipping costs until such time as the order has been packaged for delivery. Any shipping cost "estimate" provided to a customer by miniatures.com should be taken as an ESTIMATE, and not an exact QUOTE. Final delivery charges may vary. We cannot be held responsible for local import duties, brokerage fees or taxes. Back orders are not permitted on international orders; please order again at a later date. We will ship your order via air delivery. We must have a street address, postal code and daytime phone number of addressee in order to ship.

Customer Service: Telephone: 1.800.223.7171 • Email: hbs@miniatures.com
Monday - Friday from 9:00 a.m. to 5 p.m. (ET)

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